Stellar Warranty

1. Consumer Guarantees

All products are covered by the Consumer Guarantees Act 1993 (CGA). If a product has a major fault, you are entitled to a repair, replacement, or refund. For minor faults, we may repair or replace the item within a reasonable time. These rights apply regardless of any additional warranties provided.

2. Product Warranty (to be confirmed)

In addition to your rights under the CGA, we offer the following limited warranties on Stellar-branded products:

Stylers: 2 years + 1 year with online registration within 30 days
Dryers: 1 year + 1 year with online registration within 30 days

3. Warranty Claim

All warranty claims must be assessed and approved by Hairo or our licensed service agent. Minor issues (e.g., settings turned off accidentally) are not covered.

4. Warranty Start Date

Warranty begins on the date of the original customer receipt from the place of purchase.

5. Proof of Purchase

Customers must provide:

Tax invoice or receipt
Return/exchange or gift receipt

Distributors should record product batch numbers and match them to invoice dates.

6. What the Warranty Covers

Manufacturing defects
Repairs or replacements, depending on the issue and stage of warranty
Year 1: Minor faults serviced; major faults replaced
After Year 1: All manufacturing faults serviced (no misuse coverage)

7. What the Warranty Does NOT Cover

Normal wear and tear or accidental damage (e.g., dropped or hit)
Battery failure after 12 months
Power cords or heater plates
Repairs or modifications by unauthorised third parties
Improper use, negligence, or failure to follow instructions
Environmental exposure (heat, water, corrosion, etc.)
Power surges or incorrect power supply

Note: Our electrical products are not water or splash proof. No warranty applies where damage results from exposure to water or steam. Claims must be submitted within 30 days of noticing the defect or damage.

8. Cord & Plate Warranty

Power cords are excluded due to potential misuse. If a fault is confirmed as a manufacturing issue within a known batch, it may be covered at ProHair’s discretion.

9. Warranty Reset Policy

The warranty does not reset after a repair or replacement. It remains based on the original purchase date.

10. Replacements

Replacements are only issued after inspection at Head Office. If the same model is unavailable, an alternative may be offered.

11. Brush Warranty

If the fault is manufacturer-related, a direct swap is offered. Damage from misuse (e.g., being stepped on) is not covered.

12. Return-to-Base Policy

Claims are processed on a return-to-base basis. Customers must return products to the original place of purchase.

13. Change of Mind & Non-Warranty Returns

Returns due to change of mind are not accepted unless approved under our Returns Policy.

Excluded return items include:

Custom or personalised items
Gift cards, vouchers, or pre-orders
Refurbished, clearance, or discounted stock (50%+)

14. How to Submit a Claim

Email the following to info@stellarhair.co.nz:

Product name and serial number
Place of original purchase
Order number
Proof of purchase
Description of the fault, with photos or video if possible

If accepted, we’ll advise where to send the product for inspection (shipping cost is your responsibility). If covered under warranty, we’ll return the item at no cost. Once assessed by our authorised service agent, your item will be either repaired and returned or replaced and shipped directly to you.