Terms & Conditions
These terms apply to all approved trade accounts and outline the conditions of access, purchasing, and use of our trade services.
Trade Access
Trade Access
Trade access is available to approved professionals within the hair industry.
To apply, you should:
- Be a qualified hair professional or working within the hair industry
- Own, operate, or purchase on behalf of a salon or professional business
- Provide sufficient information for us to verify your professional status
All applications are reviewed, and access is granted at our discretion.
PRICING
PRICING
All prices are in New Zealand Dollars (NZD) and exclude GST
- Trade pricing is reserved exclusively for approved customers and must remain confidential
- Pricing may be updated from time to time without notice
SHIPPING
SHIPPING
- Flat rate shipping for all trade orders is $19.95
- Trade orders are not eligible for discount codes
PAYMENT
PAYMENT
- Payment is required in full at checkout
- Flexible payment options, including Afterpay, are available
- Credit accounts are not currently offered
RETURNS & DAMAGES
RETURNS & DAMAGES
- We accept returns for damaged or incorrect items only
- Claims must be submitted within 7 days of delivery
- Please contact us prior to returning any items so we can assist you
account use
account use
- Trade accounts are intended for professional salon use
- Products may be sold to your salon clients as part of your services
- Reselling via third-party marketplaces or acting as an unauthorised retailer is not permitted
- We reserve the right to suspend or revoke access where misuse is identified
PROMOTIONS
PROMOTIONS
- From time to time, we may offer exclusive promotions or samples to trade customers
- Availability is limited and offers may be withdrawn at any time
Confidentiality
Confidentiality
All trade pricing, offers, and communications are strictly confidential and intended for approved customers only






